Case Study: Restoring confidence and performance
The family business started in 1985 from humble beginnings and the technology was completely outdated and unstable, hindering their ability to run their business effectively. Now a full cleaning commercial contractor they needed a best-practice software solution.
The contractor’s key concern was that their software system was unsupported and becoming unstable due to its growth, they had no confidence in the software and it’s ability to support their growth. There was no future-proofed solution in place and their fear was the software would unexpectedly stop working with no alternative solution putting their business at risk.
With no off-the-shelf solutions available to suit the customers’ needs and protect their future growth. Excaliburware remodelled the software on a ‘future proof’ system to ensure business continuity. Providing bespoke technology with more robust stability and performance.
- Instilled confidence in the new system
- The software is fit for purpose and fully supported
- The contractor can focus on their business without worrying about the software
- Already had requests to develop the software further to leverage more costs savings
Multi Role Access
You’ll be provided with an SLA backed support and maintenance package to provide ongoing security, performance and availability to you and your users.
Not only do we create the software, we also maintain the software, providing everything needed in an ongoing basis, allowing you to focus on what you do best, whilst allowing us to focus on what we do best.
Delivery of the software should also include training on how to use the software.
Some systems can be complex and although we’ll work with you on how it’s meant to work, you may want us to train your staff and workforce on how to use the day-to-day functions.
It’s not always possible to delivery everything at once because the size of some systems means they’ll never be finished but you’ve got to start somewhere.
Which is why we suggest multi phased approach to deliver a minimum viable product in phase 1 and spec the subsequent phases to be delivered in a timely and organised fashion.